Course Contents
1. People in tourism: finding out about people working in tourism, listening for specific information. Writing a job description.
2. Flights reservation: dealing with flight reservation. Understanding abbreviations and symbols. Days and dates.
3. Changes and cancellations: making alterations to flights bookings. Asking for and giving factual information. Writing letters explaining cancellation charges.
4. Rail enquiries: dealing with enquiries about rail travel. Reading a descriptive passage. Writing replies to request for information.
5. Timetables: answering timetable enquiries on the telephone. Using 12 hour/ 24 hour clock. Inferring meaning from context.
6. Travel requirements: informing customers about travel requirements. Transferring information from letters to form. Writing letters of confirmation.
7. Giving directions: understanding and giving directions on a map an in a airport building. Reading for specific details. Talking about services and facilities.
8. Tourist information: offering advice to tourist. Listening for specific information. Reading and writing promotional material.
9. Methods of payment: dealing with different methods of payment. Listening and transferring information to a form. Writing a narrative in the past simple.
10. Hotel facilities: comparing hotel facilities. Listening and inferring. Writing brochure descriptions of hotels services.
11. Hotel facilities II: visiting hotels as a tour company representative. Reading promotional material. Writing letters of recommendation.
12. Telephone enquiries: talking reservations over the telephone. A guide to telephone language and behavior. Writing telephone massages and letters of confirmation.
13. Checking in: receiving guests. Reading and talking about features of the hotel industry. Understanding and writing telexes and e-mails in Spanish. Promoting your country’s hotel industry.
14. Complaints: dealing with complaints. Building dialogues. Guidance on replying to letters of complaint.
15. Conference facilities: describing conference requirements, facilities and protocol. Promoting your town / region as a conference center. Organizing a conference.
16. Local tours: describing processes: Reading and contrasting texts. Discussion about the effect of tourism in your country. Preparing a giving a talk.
17. Foreign tours: explaining tour diaries. Reading about special interest holidays. Using descriptive adjectives. Preparing and writing tour diaries.
18. Itineraries: dealing with enquiries about itineraries. Planning and writing personal itineraries.
19. Car and equipment hire: arranging car and equipment hire. Describing sports facilities and advising clients on choosing resorts.
20. Job interviews: talking part in job interviews. Reading and writing letters of application. Discussions on the future of the tourist industry.
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